This Is How The Pandemic Improved Customer Service “It’s hard to see a silver lining in the COVID-19 pandemic. But look closely. Companies have taken quiet but dramatic steps to improve customer service — and the results are impressive.Better customer service is happening on a broader scale, from large cable companies to small businesses selling … Continue reading What we have been reading – February
When all is said and done, retailers have two key resources to drive revenue and operate a successful business: the products they procure or have had manufactured for them, and the people comprising their workforce. Product reinvention is an ongoing process as organisations look to keep up with trends, changing consumer habits, and to differentiate … Continue reading Wearing enhanced CX on your sleeve: How wearables can drive in-store conversions
2017 has been one of the most difficult years for the retail industry. On the edge of bankruptcy, companies ask – What is going on and why is this happening? Ruthless competition, the need to adapt to new technologies and a lack of investment in innovative solutions are causing retailers (and also other types of … Continue reading Welcome to the Retail Apocalypse. Are you going up or down?
They say content is king online, and increasingly in physical retail, it is customer experience (CX) that takes on that regal moniker. In order to deliver that all-important CX, stores are being designed in new ways – often with fewer products on show, brighter spaces, and a nod to the growing range of digitally-enabled services retailers … Continue reading How a digital sales assistant enhances customer service