Latest from the Blog
This Is How The Pandemic Improved Customer Service “It’s hard to see a silver lining in the COVID-19 pandemic. But look closely. Companies have taken quiet but dramatic steps to improve customer service — and the results are impressive.Better customer service is happening on a broader scale, from large cable companies to small businesses selling … Continue reading What we have been reading – February
A worldwide survey by analyst group Gartner undertaken in 2018 showed that91% 2018 of organisations across multiple sectors have not yet reached a “transformational” level of maturity in data and analytics, despite this area being a number one investment priority for CIOs in recent years. Retail is one of those sectors that is widely considered … Continue reading How data science drives enhanced in-season execution – Market Report 2018
When all is said and done, retailers have two key resources to drive revenue and operate a successful business: the products they procure or have had manufactured for them, and the people comprising their workforce. Product reinvention is an ongoing process as organisations look to keep up with trends, changing consumer habits, and to differentiate … Continue reading Wearing enhanced CX on your sleeve: How wearables can drive in-store conversions
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