Worldwide project

How empowering Store Staff using See-watch helped top global fashion retailers, increase their sales and staff productivity

Inovretail is partnering with top retail brands such as Levi’s, Benetton, G-Star and Adidas to help them achieve their performance ambitions and drive sustainable development by empowering retail store staff. We are embracing the power of AI on wearable devices to boost sales performance, through real-time individual targets, customer insights and help request notification, allowing sales staff to react in real-time to the customer needs, providing seamless store experience to drive excellent customer engagement.

DEPLOYED SOLUTION

  • Real- time individual sales targets & HQ comms
  • Low stock warnings & replenishment sugestions
  • Omnichannel instant delivery
  • Fitting room assistance & recommendations
  • Real-time customer data & insights
  • Product info & availability

TRUSTED BY

See-watch empowered staff uncovered their superpowers

Solinca – fitness club

How a leading gym player identified more than 90% of their churners using Data Science

Solinca is one of the biggest gym chains in Portugal, operating around 20 Health & Fitness Clubs, with almost 20 years of experience. The company needed an effective way to minimize service subscription drop-outs (churn rate), while developing their retention strategy.

The solution was Churn Analytics, our Data Science solution that returns a list of potential churners, enabling you to proactively develop churn mitigation strategies.

FEATURES DEPLOYED

  • Identify churn patterns & quantify their impacts
  • Recognize potential churners & their customer value
  • Develop and monitor proactive churn mitigation strategies
  • Reduce customer churn rate
  • Signal high risk potential churners for retention action
  • Identify potential churners up to 3 months in advance of actual churning

WHAT WE ACHIEVED

Levi’s – Staff Performance Use Case

From a pilot to the global project: How empowering in-store staff across 6 different geographies helped Levi’s, one of the world’s best-known brands, to boost their sales performance and increase staff productivity.


Inovretail piloted a staff empowerment project with Levi’s to help them boost their sales performance, whilst improving their conversion rates, basket size and transactional value. The success of the project is achieved through embracing the power of AI on wearable devices. Real-time individual targets and KPIs, dynamic notifications and customer insights allowed Levi’s sales staff to react immediately to customer’s needs, it all came together to provide a seamless store experience and drove excellent customer engagement.

KEY FEATURES DEPLOYED

  • Real- time individual sales targets & HQ comms
  • Omnichannel instant delivery
  • Real-time customer data & insights
  • Gamification
  • Predicting staffing requirements at hourly levels based on sales data
  • Data-driven incentives calculation

Our Staff Empowerment Smartwatch solution uses future demand to predict staff requirements at hourly levels and drive individual targets. This has allowed Levi’s store staff to monitor their own performance against dynamic KPIs in real-time. Data-driven staff scheduling, and intelligent incentives calculation resulted in increasing productivity and workforce motivation. The project has improved store performance whilst driving sustainable development.

In partnership with Inovretail, Levi’s is currently empowering their store staff in 83 stores across 6 different geographies, leading one of the biggest smartwatch-based worldwide projects.

United Colors of Benetton

Empowering Store Staff using wearable technology helped Benetton, a global fashion retailer, increase their sales and staff productivity

As a leading fashion retailer, Benetton discovered that they had the potential to improve sales performance and operational efficiency. Simultaneously, Benetton understood that this can be achieved through enhancing customer
engagement whilst improving their conversion rates, basket size and transactional value.

Inovretail partnered with Benetton to help them achieve their performance ambitions and drive sustainable development by deploying our Staff Empowerment Solution. See-watch utilises pre-existing data to predict the necessary staff performance over varying lengths of time in order to drive individual targets, allowing store staff to monitor their own performance against dynamic KPIs in real-time.

Automated help request notifications alert store staff, helping them to identify and attend customers that need additional support. The solution allows Benetton’s employees to react in real-time to the customer needs, providing seamless store experience to drive better customer engagement.

Improved staff scheduling, incentives calculation and monitoring resulted in increasing productivity and workforce motivation, while improving store performance in alignment to the company goals and objectives.

See-watch empowered staff uncovered their superpowers

Staff Empowerment Solución Saas para Smartwatch

De un piloto a un proyecto global: Cómo potenciando al personal de tienda en 6 geografías diferentes ayudó a Levi’s, una de las marcas más conocidas del mundo, a aumentar su rendimiento comercial y optimizar su productividad en tienda.

Inovretail puso a prueba un proyecto de staff empowerment con Levi’s para ayudarles a aumentar su rendimiento comercial, al tiempo que, mejoraba su tasa de conversión, el valor de ticket medio y el valor transaccional.

El éxito del proyecto se logró adoptando el poder de la IA a dispositivos wearables. Gracias a los objetivos y KPI’s individuales en tiempo real, a las notificaciones dinámicas y al mayor conocimiento de los clientes, se consiguió que el staff de Levi’s reaccionara de manera inmediata a las necesidades de éstos. El resultado de todo ello es una excelente experiencia de compra y un compromiso mucho más alto por parte del cliente.

FUNCIONALODADES CLAVE APLICADAS

  • Objetivos de ventas individuales y comunicación con la Sede en tiempo real
  • Entrega omnicanal instantánea
  • Datos e conocimiento del cliente en tiempo real
  • Gamificación
  • Predicción de los objetivos por hora en base a los datos de ventas.
  • Cálculo de incentivos basados en datos

Nuestra solución de Staff Empowerment en Smartwatch utiliza la demanda futura para predecir los requerimientos del personal para cada hora e impulsar los objetivos individuales. Esto, ha permitido que el staff de Levi’s sea capaz de monitorizar su propio desempeño frente a sus KPI dinámicos en tiempo real. La programación de horarios y tareas basada en datos, así como el cálculo inteligente de incentivos, dieron como resultado un aumento de la productividad y la motivación de la fuerza laboral. El proyecto ha conseguido mejorar el rendimiento de las tiendas al mismo tiempo que ha impulsado su desarrollo constante. En asociación con Inovretail, Levi’s está capacitando a su staff en 83 tiendas de 6 geografías diferentes y liderando uno de los mayores proyectos mundiales basados en smartwatch.

WHAT WE ACHIEVED