How a leading gym player identified more than 90% of their churners using Data Science
Solinca is one of the biggest gym chains in Portugal, operating around 20 Health & Fitness Clubs, with almost 20 years of experience. The company needed an effective way to minimize service subscription drop-outs (churn rate), while developing their retention strategy.
The solution was Churn Analytics, our Data Science solution that returns a list of potential churners, enabling you to proactively develop churn mitigation strategies.
FEATURES DEPLOYED
- Identify churn patterns & quantify their impacts
- Recognize potential churners & their customer value
- Develop and monitor proactive churn mitigation strategies
- Reduce customer churn rate
- Signal high risk potential churners for retention action
- Identify potential churners up to 3 months in advance of actual churning
WHAT WE ACHIEVED
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